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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A pop-up menu will open. It offers comprehensive info about all the actions that you can perform on that particular page. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a vast array of educational video clips explaining how to work with our web hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than only reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, have a look at our extensive Frequently Asked Questions section, which includes questions asked by actual individuals and offers practical solutions. We regulary "revamp" our FAQ section with new Q&A's in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can touch base with our fantastic team of client support engineers available 24/7/365 and ready to assist you with any issue. Each trouble ticket you open will be answered within one hour (the average support ticket response time being only 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 158976

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com